Frequently Asked Questions

Everything you need to know about your Musso experience.

Which countries in the EU do you ship to?

We provide standard shipping to all member states of the European Union. Delivery times typically range from 3 to 7 business days depending on your specific location.

What is your return policy for ergonomic chairs?

We offer a 30-day risk-free trial. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund.

Do Musso products come with a warranty?

Yes, all our furniture items come with a comprehensive 2-year limited warranty that covers manufacturing defects and structural integrity under normal use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized European payment options like Klarna and Giropay.

How can I track my order status?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your shipment in real-time.

Are the chairs difficult to assemble?

Not at all. Each Musso chair comes with a detailed instruction manual and all necessary tools. Most customers find they can complete assembly within 15 to 20 minutes.